Troubleshooting

Enabling Verbose logging for QuickBooks Web Connector for Desktop (QBWC)
You can enable QuickBooks Desktop Web Connector logging by following the following instructions. Exit the Web Connector Run regedit (Start > Run >...
Wed, Aug 11, 2021 at 9:46 PM
QBWC - Application Requested To Abort
Application Requested To Abort This could be the wrong company file is open. Try disconnecting and reconnecting.If the QBWC has multiple 3rd party syncs...
Wed, Aug 11, 2021 at 9:49 PM
QBWC - Invalid Sync_State
Cause: Generally due to slow internet.
Wed, Aug 11, 2021 at 9:53 PM
Invoices Missing on Chargezoom/QuickBooks
If you are unable to find an invoice or customer on Chargezoom or QuickBooks, please verify the following Resync from the Merchant portal Integratio...
Fri, Jun 9, 2023 at 8:25 AM
How to Gather Verbose Logs?
1. Open Registry Editor Click the Start Menu > Search for regedit Click regedit.exe 2. Expand HKEY_CURRENT_USER > SOFTWARE > QBWebCo...
Thu, Jun 30, 2022 at 7:54 AM
How to Verify QuickBooks Version?
Verify QuickBooks Version Login to QuickBooks > Press F2  The Product Information box will pop up Verify Web Connector Version: How to Veri...
Fri, Jun 9, 2023 at 8:27 AM
How to Verify Web Connector Version?
Verify Web Connector Version Login to Quickbooks > File(Top Left) > Update Web Services The Web Connector version will be displayed at the t...
Tue, Nov 23, 2021 at 1:29 PM
How to Enable Force Sync?
You may need to run a Force Sync if there are invoices, customers, products, etc that are no showing in PayPortal or the status of the invoice differs from ...
Thu, Dec 30, 2021 at 12:58 PM